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PA Adds New Facilitator to Leadership Through People Skills Team

Mar. 8th, 2018

Psychological Associates recently welcomed Lynne Hayes, a renowned learning leader, to our team of certified trainers. Lynne is the founder and CEO of Edgehill Consultants, where she customizes leadership coaching, sales training, and communication workshops for diverse audiences across the country. For Psychological Associates, she leads the Leadership Through People Skills (LTPS) workshop.

We sat down with Lynne to get her thoughts on bringing LTPS to a new audience.

What makes LTPS different from other leadership development workshops?

Leadership Through People Skills provides a framework for you to get the most out of every work interaction you have, whether it’s with a direct report, a peer, a manager, or another stakeholder in the company. It’s based on PA’s Dimensional Model of Behavior and the Five-Step Format™, tools to help you behave more productively in the workplace.

I have been using the framework and tools, and I can tell you, they work.

You mentioned the Dimensional Model of Behavior and the Five-Step Format. What can you tell us about those?

The Dimensional Model of Behavior and the Five-Step Format are great tools to use for all employees, to give feedback in a manner that tailors the conversation to the employee. You can motivate others by helping them understand what’s in it for them on the goal or issue you’re working on together.

Tell us about the feedback piece of LTPS. Learners get practice giving and receiving feedback, right?

Humans crave feedback and don’t often get this much time to give and receive it.

To be open to feedback is a unique experience for some of our learners. It also makes a few of them a little uncomfortable at first. A wise mentor once told me, “true change does not come from a place of comfort.”

This workshop is a safe place to participate in the feedback process and get the most out of the time spent in class.

Who do you recommend should attend LTPS?

I would highly recommend Leadership Through People Skills for all leaders, especially those working through generational issues in their workplace. With targeted learning and feedback provided, you will come out of the course with a methodology to help you have those sometimes hard-to-have conversations.

Does LTPS work for millennials?

Much has been researched and written about “millennials in the workplace.” Millennials, along with many of their more experienced colleagues, are looking for a few things at work. In my role as leader, I’ve learned that our direct reports want to be treated with respect and trust. They want affirmation that they’re doing okay. They want a clear plan and line of sight to where they need to be.

People can accomplish all of this by having great conversations and providing consistent feedback.

A benefit of the Leadership Through People Skills workshop is that the tools provided help leaders of all generations plan conversations and give consistent targeted feedback. This is great news for leaders trying to figure out how we can co-exist with multiple generations in the workplace.

How long is the workshop?

2.75 days, which, I know —  it seems like a long time to be away from the office. And it is.

However, the time spent practicing newfound skills is the most important part of the course. The key here is that this is a workshop. As the facilitator, I do a fair amount of the talking. Our learners get to spend a majority of the time in small groups. Together, they try new tools and techniques on for size and provide feedback to teammates.

What’s your favorite thing about LTPS?

I love seeing the transformation that many leaders go through over their 2.75 days of participation.

Thanks, Lynne!


Psychological Associates offers LTPS for in-house sessions at client locations, and a bi-monthly Public enrollment option as well. If your organization has leaders and managers who want to actively develop their leadership abilities and maximize their interpersonal skills to solve business issues, enroll today.

leadership through people skills workshop