Pam Hager, Ph.D., Senior Vice President of Instructional Consulting, is back with another insight from a recent leadership development session:
“In a recent workshop discussion, we took time to focus on employee engagement. As part of the discussion, appreciation and recognition were proposed as powerful tools to boost engagement. Later in the workshop, everyone involved in the session walked around the room and told each other thank you for something they did during the workshop that was personally meaningful. Afterward, it was nice to hear how moving that simple exercise had been.
Q4: A Model of Civility
To help you further create and foster employee engagement, I would recommend you read Christine Porath’s
new book, Mastering Civility: A Manifesto for the Workplace
. This book strongly advocates for the kind of behavior we describe as Q4 behavior
. Porath’s straightforward recommendations to boost civility in the workplace include:
- Saying thank you
- Asking questions
- Getting to know each other
- And thinking before you send that e-mail.
Q4 behavior continues to sit at the center of appropriate — and effective — workplace behavior!”