Q4: A Model of CivilityTo help you further create and foster employee engagement, I would recommend you read Christine Porath’s new book, Mastering Civility: A Manifesto for the Workplace. This book strongly advocates for the kind of behavior we describe as Q4 behavior. Porath’s straightforward recommendations to boost civility in the workplace include:
- Saying thank you
- Asking questions
- Getting to know each other
- And thinking before you send that e-mail.