smiling businesswoman or student with tablet pc

Maintaining Business Balance With Q4 Behavior

Pam Hager, Ph.D., Senior Vice President of Organizational Consulting, shared this insight with us:

“As I prepared for a recent leadership training, I had an epiphany regarding the two responsibilities of someone who heads a team, department, division, or organization. I realized that those two responsibilities — leadership and management — fit nicely on our Dimensional Model of Behavior. Management is about getting things done. Leadership is about inspiring others, helping them want to succeed at getting things done.

leadership and management

Effective leaders balance both leadership and management, being careful not to emphasize one over the other. In balance, the business optimizes productivity through its people. The Dimensional Model reminds us that Q4 behavior characterizes both of those optimizing behaviors — getting things done in a way that challenges and respects others.”

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