We are pleased to announce that Richard Tolbert has been promoted to Director of Client Success at Psychological Associates. In this role, Richard will lead our efforts to consistently add value to our customer relationships and ensure their satisfaction with our service offerings.
Since joining PA in early 2023, Richard has proven himself as a trusted partner for our clients. He works tirelessly to help organizations make progress on their most important priorities and cares deeply about providing solutions that deliver real business results.
“Richard is a remarkable client advocate and a valued member of our team,” said Clay Hildebrand, CEO. “He has demonstrated an ability to deliver exceptional results for our clients. I am thrilled to see him take on this new role as Director of Client Success.”
As Director of Client Success, Richard will continue to support our clients in achieving their talent goals. He will also oversee the delivery of positive customer engagements and maintain a culture of continuous improvement at Psychological Associates. Additionally, he will collaborate with our consulting and operations teams to identify areas for product/service enhancements and provide feedback from the client’s perspective.
Richard has a Bachelor of Arts from the University of Utah and over 20 years of experience in business development across various industries. Prior to joining PA, he worked as a Client Partner at a global talent development firm for eight years. He is passionate about the positive impact leaders can make with the right tools, training, and systems.
Please join us in congratulating Richard on his well-deserved promotion and wishing him success in his new role!