Facebook Twitter Linkedin When You Disagree with Your Boss When you disagree with your boss, how do you influence him to budge? For instance, you really want to attend a conference. You think it’d be good for the business. But your boss thinks you’d be better off doing work in the office. How to convince…
The Situation Jenny is a sales rep for a company that supplies uniforms to the health care industry. Ruth is the supply coordinator for a hospital. She’s been renting nursing scrubs for her workforce from Jenny’s firm for about six months. Recently, Ruth was visiting an online customer review site of businesses and noticed a…
4 Tips for Becoming the Unicorn Employee We’re excited to welcome a new guest blogger to Q4 Insights! Dr. Patricia Bagsby is Vice President of Organizational Consulting at Psychological Associates. Patricia’s extensive knowledge of behavioral science, combined with 12 years of facilitation and training, gives her unique insight. We think you’ll enjoy her actionable tips…
Facebook Twitter Linkedin Off the Handle What do you do when an employee gets angry and flies off the handle? Workplace anger can cause lots of problems, including violence, sagging morale, low productivity, and more. Do you ask the angry employ to get a grip on himself and calm down? Give him a chance to vent…
The Situation You want to be an effective Q4 customer-focused salesperson. Being Q4 means you present the solutions that your products or services can achieve. But it also means you are offering value — to meet both the tangible and personal needs of your customers. Further, it means that your collaborative style becomes part of…
The Situation: How to Achieve Customer Retention and Growth with Q4 Sales Skills? One of your sales goals in the new year is to solidify your relationship with current customers and expand the business you do with them. Yet you may have the problem many salespeople experience: There is a limit to how much discounting…
Facebook Twitter Linkedin Ad Hoc Teams Have you ever been on an ad hoc project team where is was unclear who had the power? How you approach ad hoc leadership can be tricky. In this case study, we’ll reveal your best approach so you can maximize your success on ad hoc teams. The Situation Managing power…
The Situation Darius sells precious gems to jewelry stores. One of his prospects, Jane, is a buyer for a small chain of mall stores. Jane was scheduled to attend a gems and jewelry trade show, but Darius could not attend. Fortunately (or so he thought), one of his good customers would be at the show….
The Psychological Associates team celebrated Thanksgiving by giving back to the St. Louis community. Our fall canned food campaign, Together We Can, collected over 120 non-perishable food items and $60 for area needy families. These donations will be shared with organizations who partner with the St. Louis Area Foodbank. The Foodbank feeds 43,000 people across…
You may notice the Q4 in our logo, and wonder what Q4 has to do with talent development. But to understand Q4, you first need to see it in the context of our Dimensional® Model of Behavior™. The Q4 Dimensional Model of Behavior In 1965, Psychological Associates’ (now Q4 Solutions) founders, Dr. Robert Lefton and…
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