Pam Hager, Ph.D., Senior Vice President of Organizational Consulting, shared this insight with us: “I’m in the middle of a very enlightening book called Small Teaching: Everyday Lessons From the Science of Learning, by James M. Lang. The author provides solid research in support of truly learning the fundamentals of a body of knowledge versus…
Dr. Emily Ingalls, Director of Organizational Consulting at Psychological Associates, has been named as a speaker for the upcoming Missouri Society of Human Resource Management (SHRM) conference. Emily’s presentation, titled “Teams, Groups, or Mobs: Which One Best Describes Your Teams“, will detail how individual behaviors can impact team dynamics. By recognizing those behaviors in others, as…
The Situation Tom is a fairly new sales rep for a commercial sign company. He gets leads from a number of sources, but he also makes cold calls when he sees retail businesses with aging building signage. Tom is personable, communicates well, and tries to match his products to prospects’ needs in a Q4 way….
Pam Hager, Ph.D., Senior Vice President of Organizational Consulting, shared this insight with us: “As I prepared for a recent leadership training, I had an epiphany regarding the two responsibilities of someone who heads a team, department, division, or organization. I realized that those two responsibilities — leadership and management — fit nicely on our…
Pam Hager, Ph.D., Senior Vice President of Organizational Consulting, recently led a workshop on leadership coaching at Enterprise University in St. Louis. “Workplace Coaching That Makes an Impact” is a half-day course providing learners with a model for effective coaching behavior and the key steps for any successful coaching conversation. Dr. Hager facilitates numerous courses for…
Facebook Twitter Linkedin A Demanding Client Have you ever been between a rock and a hard place? A demanding client wants your work so fast that it would stress out and be uncomfortable for your staff? How do you deal with difficult clients? Do you acquiesce to their demands? Stick up for your staff and…
The Situation Ramon sells industrial hardware to manufacturers. Karen has been a longtime, steady customer. The two don’t have a contractual agreement, but like clockwork, every two months Karen purchases a good-sized order of basic hardware for assembling her company’s deck furniture. Once in a while, Ramon gives Karen a call when he has some…
Facebook Twitter Linkedin Passive Aggressive Behaviors in the Workplace Passive aggressive behaviors in the workplace are no fun to deal with. They can feel cold, biting, mistrustful,… In this case study, we’ll examine 3 approaches to this issue, and show you our thoughts on the most successful way to handle this. Then, when you are confronted…
“Part of my job involves purchasing. That means I have to deal with salespeople. I hate the song-and-dance that goes on. They act like they’re your friend, but they’re just there to sell you something, right? “And if you don’t watch out, you’ll end up buying too much, the wrong thing, or something that’s priced…
Psychological Associates is proud to announce our partnership with the St. Louis Regional Chamber, as their talent management partner of choice. Representing the 15-county bi-state metropolitan area, the Chamber’s members account for nearly 30% of the St. Louis region’s employment base. Their commitment to collaborative partnerships and solving big, regional issues help them inspire a greater…
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