Consulting

3 Tips for Effective Listening

Jan. 24th, 2019

Our monthly leadership tips are back! We made a New Year’s Resolution to bring you content directly from our leadership experts. So to that end, Psychological Associates consultants will be sharing some of their best leadership development tips here on the blog each month.  This month:  3 Tips for Effective Listening by David Rowan, Vice President of Organizational Consulting.

Improve Your Listening Skills

Studies show that the average person only listens with 25% efficiency.  And that effective leaders listen 40% better than ineffective leaders.

If you’re a graduate of our Leadership Through People Skills workhop, you’re familiar with the Five-Step Format. But what’s the last time you’ve really committed to an impactful Step 2? (You’ll recall that this is where you solicit the other person’s thoughts using probes appropriate to the situation.)  David’s here to help you recommit to that essential part of every successful interaction with tips for effective listening.

Effective Listening Tips – Video Recap

Hi, I am David Rowan, a psychologist and consultant at Psychological Associates, and this is your Q4 minute. It’s January, which has a lot of people thinking about New Year’s resolutions. How about a resolution to be a great listener?

Remember the five-step format? In step two you focus on listening. Gathering the other person’s perspectives and ideas, so that people understand where they are coming from. For a great step two, remember to use your probes. Start with an open-ended question, like, ‘what are your thoughts on this issue?’ Continue with a follow-on questions like, ‘Tell me more,’ or ‘help me understand everything you are thinking about.’ Then use a summary statement. Summarize what the other person said to make sure you are aligned and have a common view on the issues.

So, in 2019, to be a great listener and do a great step two, use all your probes. Thanks for watching our tips for more effective listening.

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