Bad bosses make for wonderful television comedy – I’m looking at you, Michael Scott. I’d have argued great bosses, not so much, at least prior to meeting the new Coach of the fictional AFC Richmond soccer club. I’m referring, of course, to Ted Lasso, namesake and hero of the smash hit from Apple TV+. The…
It’s time to meet another member of the Psychological Associates team! Today, we’re talking with with Product Manager, Dan Donovan. Dan is the newest member of our team and we’re glad to have him on board. If you notice updates and improvements to our products and services (especially The Q4 Edge), there’s a good chance…
Are You Being as Open-Minded as You Think You Are? What happens when you think you are doing everything right in managing your direct report, but you’re still not getting results? You are getting his views first before presenting your own. You are asking open-end questions. The problem must be the direct report, right? Maybe….
The Perils of Communicating Offhanded Information Dave is a Vice President at a regional insurance firm. He has just hired Michelle to be a claims administrator. She works at a satellite office several hundred miles away. After a three-day orientation with Dave, Michelle has settled into her job. While Dave is her boss, she won’t…
One-Way Communication in Contrast to Two-Way Communication Have you ever encountered this very interesting workplace situation: A decision doesn’t go the way an employee wants. His boss wants to turn this into a developmental experience for his employee. So when he gives the employee the bad news, he also tells him what his problem was,…
Sugarcoating Have you ever had employees who sugarcoat bad news? This works well for the moment — the boss is pleased and everything sounds great. However, this can be disastrous down the road when a sugarcoated issue mushrooms into something worse. If only we could have known about and addressed these issues sooner! This case…
Everywhere you turn, people are talking about the logistics of returning to the workplace or vaccinating their workforce. But one piece that’s missing from the conversation is the high potential for turnover once hiring resumes and options for employment expand. After all, when Human Resource Executive is predicting a turnover tsunami, it’s time to engage…
Let’s meet another member of Psychological Associates team! Today, we’re talking with with Data Science & Analytics Consultant, Erick Briggs. Erick joined our team as an intern, and quickly impressed everyone with his mastery of complex data systems, as well as the creative solutions he has brought to our digital training projects. You’ll see a…
Have you ever worked for a toxic boss? Would you say that a bad manager is an isolated occurrence or a pervasive problem? According to a SHRM study, 49% of the workforce have thought about leaving their current organizations. And the driving force for the majority of these job seekers is bad management. Considering that…
Congratulations, you made it to the new year! As we shut the door on the year behind us, it’s time to look ahead at the endless possibilities of a new year. This is a time of fresh starts, new beginnings, and resolutions. While there’s no shortage of opinions on what makes a “good” resolution, and…
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