Facebook Twitter Linkedin Unconfrontational How do you handle a boss who does not like confrontation, and pushes off anything that may be confrontational? Do you confront him head on? Should you take it to his boss? Some other approach? We’ll explore 3 approaches to an unconfrontational boss, showing you which is most effective. Then, next…
Jerry has been trying to get a local supermarket chain to carry his company’s frozen food products. Jerry recently had a conversation with Anita, the buyer; part of it went like this: Jerry: Anita, if you can start with our line of frozen snacks, I can offer an introductory deal with no risk, and you…
The Situation Denise sells industrial paint to manufacturers. Because of its excellent business practices, her company has always been the leader on price. That’s why she was stunned recently by what regular customer Steve had to say: Steve: The bid you sent for white primer . . . it was 10 percent more than what…
For more than 60 years, Psychological Associates has helped hundreds of client companies build a culture of high performance while also increasing the leadership capabilities of managers at all levels. Although our leadership and management development initiatives build skills, they also powerfully frame the attitudes and behaviors necessary for true high performance. This framework differentiates…
Facebook Twitter Linkedin Working with Millennials Can Be a Challenge For baby boomers, working with millennials can be a challenge. Boomers (born 1946-1964) often supervise millennials (born 1946-1964) in today’s workforce. Being from a different generation, boomers sometimes find it challenging relating to–let alone coaching–millennials. For instance, boomers have high loyalty to their companies, and…
People Skills Book about Leadership Many leaders are promoted because they have great technical ability, but they have had little training in leading people. As people climb the corporate ladder, they do less direct work themselves, and are expected to get more done through others. Yet many have never had people skills training or read…
Our Get it Done Book When Jerome Loeb, president of May Department Stores, flew out to visit the company’s stores in California, he was shocked by what he learned. An employee had spent 2 years developing a video training program for their floor sales people. Why was this so upsetting? It was not at all…
The Situation Kim is the sales rep for an upscale office remodeling firm. She’s been calling on Josh, the office manager for an insurance company. Josh has told Kim that his company wants to update its offices with a new look. He has told her that his decision will most likely be accepted by his…
There are three important things to remember about the life of French General Jean Martinet. One: He was a strict disciplinarian. He drilled his men brutally and demanded rigid adherence to the rules. He was so severe and exacting, he earned a place in the dictionary. Today, anyone displaying this style of leadership is branded…
Effective Motivation Through Performance Appraisal Performance appraisal is one of management’s most important tools for improving productivity and, thereby, getting the most from your investment in people. This book lays down guidance to help any organization establish a performance appraisal system that will enhance its effectiveness and improve bottom-line results. Effective Motivation Through Performance Appraisal…
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