the importance of resiliency in today’s workplace

The Importance of Resiliency: Why We Need It In Today’s Workplace

Developing Resiliency in 2020

These days, people talk a lot about resiliency – how to recognize it, how to develop it, and why it matters in today’s workplace. And it makes sense. Between a global pandemic, an economic recession, and widespread civil unrest, our collective ability to endure and bounce back is being tested unlike anything most of us have ever seen before.

In a webinar presented with FOCUS St. Louis, Psychological Associates consultants David Rowan, Ph.D. and Cheryl Throgmorton, Ed.D. talked about what resilience looks like in 2020, and how leaders can help foster and develop it in themselves and others. And, given a brief issue with their Internet connection about 20 minutes in, they even had to demonstrate a little resiliency of their own. Sometimes, experience is the best teacher.

This conversation was filmed in April – so while the references to toilet paper shortages are (thankfully) a little outdated, the core message and key advice are still as relevant as ever.

For those of you who prefer reading, we’ve provided a lightly edited transcript of the webinar below.

The Power of Resiliency – Why We Need it and How We Develop It

 

Cheryl Throgmorton:  Thank you, Matthew and Focus St. Louis. We are so grateful for this opportunity to partner with you and to learn with everyone on this webinar this morning.

What we’re going to cover is “what is resiliency.” And we are going to discuss how to develop it for ourselves and then how to build it in others. David and I are going to leave you with one practice that you can implement from here for each, building ourselves and building others.

What is Resiliency?

Cheryl: In its simplest definition, resiliency is the ability to bounce back from stress. Resiliency centers around two main concepts—facing adversity and adapting effectively. On any average day, resiliency is going to be a good, even a great quality to have. But researchers emphasize that in times of crisis, it’s especially critical. I don’t think anyone would argue that it is especially important right now as we face all the challenges of the Coronavirus on ourselves, our families, our teams, our organizations, our communities and quite honestly, the globe. There is also a wealth of research that suggests that when we are more resilient, we’re going to have higher levels of well-being, higher levels of hope, satisfaction, organizational commitment and even job performance.

David Rowan:  And I would weigh in and just say my favorite quote, Cheryl—and you probably remember this from our fun conversations about preparing—is the Michelle Obama, quote, “Grief and resilience live together.” I just feel that that is such a simple and true statement.

Cheryl:  Before the David and I dive into more of the content, we definitely want to get a sense for where is everyone at right now. How would you rate your current level of resiliency?

And as you are weighing in, I’ll just share an example. I have been at every level of this spectrum in the course of one week. I had a recent significant loss, one of my good friends passed away and my resiliency was really low.

It’s been medium through a lot of this. I haven’t been feeling my best. I’ve been coughing. I think it’s from seasonal allergies, but it’s also been high, engaging with David and my colleagues at Psychological Associates to create things like this have really helped give new meaning to my work. So I think it’s an example that we can be on any spectrum at any given moment.

David:  For me, today my resilience feels strong. But I know that there have been days where it hasn’t. And so I think, like you, I’ve felt the spectrum. And it’s interesting to watch myself go up and down and work on my own resilience every day.

Cheryl:  Absolutely. It looks like our group is pretty medium to high.  And I’m glad that you all think that resiliency something that we can develop. And David, I’m going to invite you to tackle that whole response and to go on to this notion of, is it nature or nurture?

Resiliency: Nature vs. Nurture

David: Resiliency is a subject that psychologists have studied for a number of years and developed ways of assessing. And through those assessments we’ve discovered—and this won’t be a surprise to this audience—that it certainly includes things that are both sort of natural to us, and it includes things that we learn along the way. And it’s similar, you can think of it like physical attributes. You know, some of us may be born with more natural skills, with balance or athleticism. But all of us can decide, “hey, if I want to get stronger, if I want to run faster, I can go to the gym and make it a habit and I can build my physical skillfulness.” The same is true of resilience.

Once you learn about the different elements and aspects of resilience, you can consciously choose to build your skills in those areas. So while one skill may come more naturally to you, and you can emphasize that and focus your time and energy in that area, another skill may not come as naturally to you, and so you might choose to spend more time trying to build that skill up. It’s important to know that we as individuals can learn and develop our resiliency skills for ourselves. As leaders, we need to know that we can build the resilience of others around us.  And then it’s important to know as leaders that our organizations can become more resilient and we can have an impact that goes beyond our own team in building the resilience of our organizations.

Developing Personal Resiliency

David: Let’s talk a little bit about elements of our own resilience. If you want to get stronger or faster, you go to the gym and you lift weights or you go for a run. You make it a habit. What things have you already been doing in your life, knowing where your resilience strength may be or where you may want to build up more strength? What habits have you already been doing to practice your own resiliency and build your own resilience?

You probably all noticed in your LinkedIn and your Facebook that folks have been talking about the topic of resiliency quite a bit lately. And we often see things like, “make sure you get good sleep, make sure you get good exercise, take care of your body.” Those kinds of things certainly help you become more resilient. But we wanted to dig deeper and share some things that we haven’t seen as much out there in the literature and in Facebook feeds and whatnot.

Cognitive Reappraisal

David: So let’s talk about the core resiliency skills. These are terms from psychology. We will define them as we go and give some examples. So let’s start with cognitive reappraisal. Said simply, this means using balanced thinking. I’m sure all of us have had moments during the course of this life changing, world changing event where our thoughts have gone to extremes. We may have thought, “oh my gosh, how am I going to handle Covid-19 and how it’s impacting my business and my family?” And our minds may have strayed to some extreme thinking. And in those moments, we may not have felt particularly resilient. But by using cognitive reappraisal or
re-balancing, you can bring yourself back to a middle ground and remind yourself that, while it’s a significant event and certainly is changing things, maybe it’s not quite as extreme as you originally thought and you can find that balance.

Emotion Regulation

David: The next skill is emotion regulation. This is a term psychologists use for how you can experience your emotions without being overcome or overwhelmed by them. Some of you may have heard a psychologist say, “feel the feeling, but choose the behavior.” That’s a simple saying that I actually use regularly with myself. All of us have had the experience of feeling emotionally overwhelmed, whether it was overwhelmed with worry and not sleeping well or your mind racing over thoughts of how this is changing my business.

We may get caught up in those emotions and we may not be operating or performing in an optimal way. And so part of building your resilience is your own capacity to feel concern, worry, anxiety, to take those deep breaths and then to help yourself choose your behaviors actively, rather than being reactive or overwhelmed by your behaviors. I’ll just mention that we do have some free webinars on emotional intelligence, which is a complementary skill that some folks may want to learn about and utilize in cognitive reappraisal and emotion regulation are both part of leveraging and using your emotional intelligence to be more resilient.

Active Coping

David: The next skill we want to mention is active coping. Active coping is about stress management rather than avoiding things or putting them off or not confronting difficult challenges. It’s about saying, “you know what, I’m going to face into these tough times.” And so you might think, gosh, instead of not looking at my email because I’m afraid of being overwhelmed by how many are coming in, or not calling that important client and seeing how are they, because you’re worried what they might say, or not reaching out to that direct report or that colleague who maybe was a little down in the dumps because you don’t know if you want to get into a long conversation with them.

Active coping means looking at the problem, breaking it down, realizing that you can take it on, developing a plan for yourself and then taking some actions to face into it. And finally—and this is what we actually want to spend a little bit more time on and talk about how you can build your tool kit—and that is self-efficacy.

Self-Efficacy

David: Self-efficacy means believing we are effective in the world, that we have the ability to do things, to change the environment around us and to positively influence how things are going. It’s positively influencing the material world. It’s also influencing the people we interact with every day. Those who have the ability to use cognitive appraisal, emotion regulation, active coping, and self-efficacy, are folks who have strong resilience skills and tend to be able to bounce back. So these are the kinds of skills we want to build in ourselves, coach and others and grow in our business.

Right now with Covid-19, we certainly can’t just make it go away. Sometimes we may start to get down in the dumps and think there’s not much we can do about it. But through building these skills, and particularly with self efficacy, we can remember and remind ourselves that we can have a positive impact. I know one thing that’s been heartening for me, and I’ll be curious to hear, Cheryl, if you have thoughts on this, and that is, I’ve looked at Facebook and I’ve looked at LinkedIn and I’ve seen images of musicians going out onto the balcony and playing music for their neighbors in Spain. Those musicians could have stayed inside and said, well, I’m just a musician. The only people who are needed right now are doctors and nurses and medical professionals. I’ll just stay inside. But that’s not what the musicians did. They said, I’ve got a gift to give the world. It can have a positive impact. And it’s through those actions that we can feel more empowered and feel more resilient and buoy the spirits of others.

Cheryl:  As David gets ready to share a series of questions that you can use to really reflect on your self-efficacy, we encourage you to continue doing the things that are working, you know, listening to the relaxing music, getting a good night’s sleep, gratitude, prayer, if that’s your practice. And again, this could be something like, I’m really struggling and I want to appreciate that this this could be, as Amanda responded, a good first step. And we hope that what we provide you today will give you a way to reflect and some practices that you can use to build your resiliency.

David: We all have had good days. We’ve all had rough days.  We’ve even had days where things started the rough and they got better.

Filling Your Self-Efficacy Backpack

David: You all may be familiar with a video that went around a few years ago. It was a commencement speech from a military leader, Admiral William H. McRaven. He talked about a habit he got into early in his life and his military career that helped him feel a sense of self efficacy. And it’s really simple. He said, start your day every day by making your bed. You may think, well, that’s silly. How can how can the road to success and resilience be built on making my bed every morning? What does it matter if my bed’s a little bit messy? But the way he described it, it was it’s one thing you can do to show yourself that you have efficacy in the world, that you can do things to make your life and your space better.

And so what we want to do is we want to talk about other skills you can use to fill your self-efficacy backpack. We’ve heard that Covid-19 is going to be a long haul. We all need to be ready to be resilient for quite some time. So we’ve got some questions we want you to reflect on, and think about what could you put in your self-efficacy backpack?

It starts with your core values. No matter what challenge you’re going through, no matter what difficult situation, you always have your values. They guide your decisions and maybe that got you into the profession that you’re in, or the missions that you want to accomplish with your business or your organization, the ways you give back to everyone around you. So you can start by writing down a list of your core values and letting yourself know what base you stand on. Where is your firm ground?

Check in and see what motivates me, what do I get excited about, how can I be enthusiastic again? Where does my enthusiasm come from? So what motivates you is a great question to ask so that you know how to get re energized.

All of us have knowledge, skills and abilities. In doing something for others, we build our sense of efficacy, and our sense of resilience, and our sense of value, which is so important right now. We all want to feel like we’re adding value and doing more for others.

We’ve all been through a hard time, though maybe nothing like this. I’ve never been anything through anything like Covid-19 before. But I’ve been through some tough times personally and professionally, and I know how I got through it. Think back to those moments that were tough for you. Who did you talk to? Who did you lean on? What habits did you use to pick yourself up? Did you go for a run? Did you get some exercise? Did you, as Cheryl said, pray for a moment or reflect on something that inspires you? Who can you support?

Helping Yourself By Helping Others

David: One thing that’s so true for adults is we need meaningful work. We need to contribute to our communities and we need to know that we’re doing something for others. It may seem simple. It may just be people inside your house who you’re trapped up there with. It may be your neighbors. It may be that one co-worker who’s been a little quiet you can reach out to. It may be that that customer or colleague you haven’t spoken to in a while. There’s got to be someone in your world who you can support or you can give a meaningful contribution to.

Cheryl:  Uh oh, we’ve lost David. Well, let’s continue. Some of the further questions are, Who needs my talents and my gifts? What material resources do I have? And it’s important to note that we all have different levels of resources. And again, we can ask, “What can we do? What can we create?”

What are some of the things that you do for others that you’re doing for your family, for your co-workers, for your organizations? We want our audience to weigh in on that. What are some of the things that you are doing to build resiliency in yourself and others?

I love these responses. “Reach out and listen is going to be a critical thing to do.” “Thinking of you” notes, words of encouragement, taking time to play.” I love that. There’s a lot of great things that you guys are doing. And we encourage you to continue to do some of those things. Just fostering an environment where there is social support that you are engaging in, you are encouraging connections.  We believe that this can happen even in a remote setting.

Developing Resiliency in Teams and Organizations

Cheryl: I’m glad you guys are doing video calls and video conferencing, building on trust and enabling cooperation, being optimistic and positive, encouraging joy and laughter. Leaders in organizations can promote resiliency within their teams by promoting mindfulness, gratitude. You could give that that series of questions that David just covered to your coworkers and reflect on them as a team. We encourage you to continue to give the encouragement, to do the “thinking of you” cards and things like that.

I also want to spend some time just commenting on the importance of laughter and joy. Finding those joyful moments in the face of adversity is critical. There is a great example similar to what David talked about with the musicians on the balconies. There is a group of nurses from Mercy Springfield Hospital who were doing the TikTok dances and it actually went viral. By encouraging that group of nurses to dance, it provided stress relief, resiliency building not only for them, but for everyone who viewed it.

It’s important to note that expressions of joy and inspiration come in a lot of different forms. Not everyone is expected to be a cheerleader, but leaders need to maintain an attitude of optimism. Almost always, there is good that comes from crisis. An example is what’s going on in health care. You know, the fact that so many people are hand-sewing masks. What could have just been a couple of people has really become a movement and everyone’s getting involved. Some of you who are on this call may know that I spent 19 years working at three great health systems prior to joining Psychological Associates. Health care workers were already stressed out before facing this this crisis.

And you’d think, oh, facing this crisis, they’re going to break. But no, we’ve seen the opposite. This crisis gives us the opportunity, the time to pause and reflect and to really show our esteem and our gratitude for what they do. It gives them a chance to really reflect on why they got in health care in the first place. What are my values, what’s important to me, like we mentioned earlier. So, it gives us a chance to really boost our resiliency by boosting others.

And before we go over our recommended practice for boosting resiliency in others, I think it’s important to note that when it comes to developing resiliency within a team or an organization, it’s important to meet every individual where he or she is.

We all have different levels of resources. We’re all likely in different places. Different things are causing stress for us and we need different supports to navigate the stress and the change. Change happens one person at a time. Everyone’s experience with what’s going on is going to be different. So even though we might be doing a team-wide effort or an organization-wide effort, it really requires attention to the individual needs and differences. At PA, we like to say we need to know how to help different people differently. It’s really a message to be inclusive in our practices and to do what they need, not what we think they need.

Practicing Resiliency in Everyday Life

David: Cheryl, I want to just sort of highlight that, underline it and put an exclamation point next to it. I’m practicing resilience right now. I’m sorry that my WiFi dropped out. I did everything I could in advance to try and make sure it wouldn’t. I worked on my bandwidth, turned everything else off in the house. But of course, things happen, things that we cannot control. And so I’ll just share with you guys. When my WiFi went out, I had a momentary panic. I thought, oh, no! But you know what I did? I went into problem solving mode. And you know what I’m doing right now, even as I’m talking to you, I’m talking to myself and I’m talking myself through it. You know, I’m saying, hey, hey, David, it’s OK. You know, it’s all right. You’re back. Everybody’s fine. You know, it was just a little lost WiFi for a couple of minutes. It’s not the end of the world. So you could probably see I’m blushing a little because I’m a little embarrassed. But you know what? I’m sure everyone’s had moments like this, right? We’ve been on one hundred Zoom meetings. We’ve had phone calls that dropped or our cat stepped on the keyboard and turned our meeting off. So I just want to encourage everyone to kind of think in those terms.

All of us have had that moment where things didn’t go as planned. from big to minor.

And we all have that capacity for resilience. And so I’ve been watching the chats and seeing all this stuff folks are doing. Everything from sewing masks,  to Zooming and Skyping with old friends, to checking in on neighbors. There’s so many so many great things that folks are doing.

Cheryl:  David, I was amazed at how quickly you got back on. Thank you for your resiliency.

And again, like you, it sounds like there are fun things that everyone one is doing. We want you to continue to do those things. And again, David and I also want to challenge you to be purposeful and we want you to give meaningful recognition.

Building Resiliency Through Meaningful Recognition

Cheryl: Let’s go back to the idea of filling our backpacks. Sometimes, there might be a supply in our backpack that we want to share with someone else. This tool for increasing resiliency is a way to really refine the feedback process. And again, this really comes from research done by P.A. with a group of critical care nurses. But I think we can all agree that it would apply to any industry, any level of coworker. And it’s a matter of being really purposeful with our feedback to give really meaningful recognition to say what our coworker did, how it made a difference. And importantly to the point that David and I were stressing, it needs to be individualized. It needs to be given in a way that’s going to be well received by the receiver.

Meaningful recognition is a practice that really is well-rooted within our Q4 leadership. That is the core of our material at Psychological Associates. The practice focuses on the leaders’ awareness of others’ behavior as well as their own, and that speaks to that emotional intelligence that David mentioned earlier. And it’s about the ability to size up and determine what’s meaningful to the people we are giving the recognition to. This is backed by a lot of research. And again, while the purpose of demonstrating meaningful recognition is to recognize your coworker, colleague, or even your boss, the benefits can extend much further. When we recognize people in a meaningful way, it shifts our focus from the bad things that are going on and helps us realize that there are a lot of great things happening all around us. And there’s a lot to celebrate every day, and perhaps especially in this time of crisis.

David: Absolutely, Cheryl. And if I could tag on to what you just said and loop it back around to where we started, we talked at the beginning about is resiliency, is it nature or is it nurture? Are you born with that or can you learn it and can it grow? And of course, there’s all kinds of studies that show that that resilience can be grown. And those of you who are educators have probably read about grit. That was a theme in education for a number of years recently and about how to help kids in the classroom show more grit and determination. Stick-to-it-ness. And they talked about how do you talk to kids? And one thing you do is instead of focusing on maybe some nature elements like, gosh, you’re smart or boy, you’re just so clever, you’re always going to get the right answer. Instead, you give feedback to kids about what their behavior is, because behavior is something we can all do something about. It’s something we can control and where we can show efficacy.

And so this exact script, what they did, how it impacted the world, what their efficacy was, and how it had a meaningful impact to you or those around you — that’s that nurture element of building resiliency. In watching out for it and noticing it, you’re building your own muscle of noticing where resiliency is happening around you, where self efficacy is happening around you. You’re building grit in people. You’re being a great example of that whole package of behaviors from self resilience to coaching resilience to organizational resilience.

Cheryl:  We do want to do a final poll. David and I are curious. Of these two practices, which one are you going to implement first? Are you going to fill your resiliency backpack, or are you going to practice meaningful recognition? Hopefully you’ll do both.

David: Well, Cheryl, while we’re waiting for the responses I’ll share what I’m going to do, and that is that I’m going to work on practicing meaningful recognition of others. I know that at Psychological Associates, we are moving at light speed. Of course, business always moves fast. And we had been busy before all this happened. But we’re busy in a new way, in a different way now. And I’ve seen emails coming in from co-workers at late hours of the night and early hours of the morning. And everyone around me is pulling together as a team to accomplish our mission, to help others, help others be great at work, be great leaders, and contribute to the community. And it’s really impressive to see some things that my colleagues are doing. So that’s what I’m going to do. I’m going to work on meaningful recognition.

Cheryl:  Fantastic. It looks like the poll is like split almost 50/50. I think I predicted that there would be a little more practicing outwardly focused than inwardly focused, but it’s pretty much 50/50.

As we draw to a close, let’s end on this quote by Elizabeth Edwards:

“Resilience is accepting your new reality, even if it’s less good than the one you had before. You can fight it, you can do nothing but scream about what you’ve lost, or you can accept that and try to put together something that’s good.”

I think that given the challenges we are facing, it really speaks to how we can all show up. Even in the midst of crisis, there are almost always good things, silver linings. We know from both anecdotes and research that facing adversity can have positive outcomes.

We really hope that this that this session has given your resiliency a boost and that you’ll utilize it to really reach out to your coworkers, your teams, and your families to boost their resiliency as well.

Thank you.

Ready to take your newfound resiliency knowledge and put it into action? Download our Self-Efficacy Resource and start filling your resiliency backpack.

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  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Remarketing and behavioral targeting, Tag Management, Displaying content from external platforms, Analytics, Advertising, Interaction with external social networks and platforms, User database management, Managing contacts and sending messages, Managing support and contact requests, Contacting the User, Heat mapping and session recording, Hosting and backend infrastructure, Handling payments, SPAM protection, Location-based interactions and Managing landing and invitation pages.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on q4solutions.com, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside q4solutions.com. For more information, please check the privacy policies of the relevant services.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Facebook Audience Network (Facebook, Inc.)

Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook’s use of Data, consult Facebook’s data policy. Q4solutions.com may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User’s ad preferences. The User can control this in the Facebook ad settings. Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available.

Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

User ID extension for Google Analytics (Google Inc.)

Google Analytics on q4solutions.com makes use of a feature called User ID. This setup allows for a more accurate tracking of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device.
The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by q4solutions.com.
The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.

Personal Data processed: Cookies.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of q4solutions.com, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of q4solutions.com, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Ads conversion tracking (Google Inc.)

Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on q4solutions.com.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Display Advertising extension for Google Analytics (Google Inc.)

Google Analytics on q4solutions.com might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on q4solutions.com. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Twitter Ads conversion tracking (Twitter, Inc.)

Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on q4solutions.com.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

LinkedIn conversion tracking (LinkedIn Corporation)

LinkedIn conversion tracking is an analytics service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on q4solutions.com.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

HubSpot Analytics (HubSpot, Inc.)

HubSpot Analytics is an analytics service provided by HubSpot, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out .

Mailing list or newsletter (q4solutions.com)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning q4solutions.com. Your email address might also be added to this list as a result of signing up to q4solutions.com or after making a purchase.

Personal Data processed: address; city; company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number; province; state; website; ZIP/Postal code.

Phone contact (q4solutions.com)

Users that provided their phone number might be contacted for commercial or promotional purposes related to q4solutions.com, as well as for fulfilling support requests.

Personal Data processed: phone number.

Contact form (q4solutions.com)

By filling in the contact form with their Data, the User authorizes q4solutions.com to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data processed: address; city; company name; country; date of birth; email address; first name; gender; last name; phone number; profession; province; state; various types of Data; website; ZIP/Postal code.

This type of service allows you to view content hosted on external platforms directly from the pages of q4solutions.com and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Site Search (Google Inc.)

Google Site Search is a search engine embedding service provided by Google Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Google Maps widget (Google Inc.)

Google Maps is a maps visualization service provided by Google Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Google Fonts (Google Inc.)

Google Fonts is a typeface visualization service provided by Google Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Instagram widget (Instagram, Inc.)

Instagram is an image visualization service provided by Instagram, Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

Adobe Fonts (Adobe Systems Incorporated)

Adobe Fonts is a typeface visualization service provided by Adobe Systems Incorporated that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Vimeo video (Vimeo, LLC)

Vimeo is a video content visualization service provided by Vimeo, LLC that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Wistia widget (Wistia, Inc.)

Wistia is a video content visualization service provided by Wistia, Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Gravatar (Automattic Inc.)

Gravatar is an image visualization service provided by Automattic Inc. that allows q4solutions.com to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter’s email address or parts of it may be sent to Gravatar – even if the commenter has not signed up for that service.

Personal Data processed: email address; Usage Data.

Place of processing: United States – Privacy Policy.

Payment processing services enable q4solutions.com to process payments by credit card, bank transfer or other means. To ensure greater security, q4solutions.com shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: Malta – Privacy Policy – Opt Out.

Crazy Egg (Crazyegg)

Crazy Egg is a heat mapping service provided by Crazy Egg, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

This type of service has the purpose of hosting Data and files that enable q4solutions.com to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of q4solutions.com. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

iubenda Consent Solution (iubenda srl)

iubenda Consent Solution is a service that facilitates the collection and management of proofs of consent provided by iubenda srl.

Personal Data processed: Data communicated while using the service.

Place of processing: Italy – Privacy Policy.

Amazon Web Services (AWS) (Amazon Web Services, Inc.)

Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows interaction with social networks or other external platforms directly from the pages of q4solutions.com.
The interaction and information obtained through q4solutions.com are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on q4solutions.com isn’t being connected back to the User’s profile.

LinkedIn button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

YouTube button and social widgets (Google Inc.)

The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google Inc.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

ShareThis (Sharethis Inc.)

ShareThis is a service provided by ShareThis Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of q4solutions.com.
Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

Geolocation (q4solutions.com)

Q4solutions.com may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by q4solutions.com.

Personal Data processed: geographic position.

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

HubSpot Email (HubSpot, Inc.)

HubSpot Email is an email address management and message sending service provided by HubSpot, Inc.

Personal Data processed: email address; Usage Data.

Place of processing: United States – Privacy Policy.

ZOHO Campaigns (Zoho Corporation Pvt. Ltd.)

ZOHO Campaigns is an email address management and message sending service provided by Zoho Corporation Pvt. Ltd.

Personal Data processed: email address.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Mailchimp (The Rocket Science Group, LLC.)

Mailchimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Personal Data processed: address; company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.

Instapage (Instapage, Inc.)

Instapage is a landing page management service provided by Instapage, Inc., that allows q4solutions.com to collect the email addresses of Users interested in its service.
Instapage allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.

Personal Data processed: Cookies; email address; Usage Data.

Place of processing: United States – Privacy Policy.

This type of service allows q4solutions.com to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

ZOHO CRM Email (Zoho Corporation Pvt. Ltd.)

ZOHO CRM Email is a support and contact request management service provided by Zoho Corporation Pvt. Ltd.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows q4solutions.com and its partners to inform, optimize and serve advertising based on past use of q4solutions.com by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

AdRoll (AdRoll, Inc.)

AdRoll is an advertising service provided by AdRoll, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Remarketing with Google Analytics (Google LLC)

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of q4solutions.com with the Facebook advertising network.

Personal Data processed: Cookies; email address.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of q4solutions.com with the Facebook advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of q4solutions.com with the Twitter advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Twitter Tailored Audiences (Twitter, Inc.)

Twitter Tailored Audiences is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of q4solutions.com with the Twitter advertising network.

Personal Data processed: Cookies; email address.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

LinkedIn Website Retargeting (LinkedIn Corporation)

LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of q4solutions.com with the LinkedIn advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of q4solutions.com with the Google Ads advertising network and the DoubleClick Cookie. 

Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

This type of service analyzes the traffic of q4solutions.com, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

Akismet (Automattic Inc.)

Akismet is a SPAM protection service provided by Automattic Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

This type of service helps the Owner to manage the tags or scripts needed on q4solutions.com in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to q4solutions.com, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving q4solutions.com.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on q4solutions.com.

HubSpot CRM (HubSpot, Inc.)

HubSpot CRM is a User database management service provided by HubSpot, Inc.

Personal Data processed: email address; phone number; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

HubSpot Lead Management (HubSpot, Inc.)

HubSpot Lead Management is a User database management service provided by HubSpot, Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

ZOHO CRM (Zoho Corporation Pvt. Ltd.)

ZOHO CRM is a User database management service provided by Zoho Corporation Pvt. Ltd.

Personal Data processed: email address; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

Q4solutions.com uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of q4solutions.com or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, q4solutions.com may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, q4solutions.com and any third-party services may collect files that record interaction with q4solutions.com (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Q4solutions.com does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within q4solutions.com and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through q4solutions.com (or third-party services employed in q4solutions.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use q4solutions.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using q4solutions.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of q4solutions.com. The Data Controller, unless otherwise specified, is the Owner of q4solutions.com.

q4solutions.com (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by q4solutions.com as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to q4solutions.com, if not stated otherwise within this document.

Latest update: July 27, 2020

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

Terms of Use

Terms of Use

Acceptance of Terms

This Web site (“Site”) has been created and is supported by Psychological Associates. The content and services, including third party services, provided through this site are available for your use subject to the terms and conditions set out in this document.

By accessing or using the Site in any way, including, without limitation, use of any of the Services, downloading of any Materials, or merely browsing the Site, you agree to and are bound by these Terms of Use.

Psychological Associates reserves the right to change these Terms of Use and other guidelines or rules posted on the Site from time to time at its sole discretion without prior notification to users.

Intellectual Property

The Materials and Services on this Site are protected by copyright, trademark, patent, and/or other intellectual property laws; and any unauthorized use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly implied in these Terms of Use, Psychological Associates does not grant any express rights to use the Materials and/or Services. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its Materials, its Services, or their selection and arrangement, except as expressly authorized in these Terms of Use. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.

User Conduct

In using the Site, including all Services and Materials available through it, you agree:

  • Not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any affiliated or linked Web sites
  • Not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files
  • Not to create a false identity
  • Not to use or attempt to use another’s account, password, Service, or system without express authorization from Psychological Associates
  • Not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law.

You are responsible for maintaining the confidentiality of your account and for all activities carried out using your account information. You agree to notify Psychological Associates immediately of any unauthorized activity using your account information, or if you suspect that the confidentiality of your account information has been compromised.

Managing Content and Communications

Although it is not our intention to do so, Psychological Associates reserves the right, at its sole discretion, to delete or remove user content from the Site and to restrict, suspend, or terminate your access to all or parts of this Site, at any time (including, without limitation, our good faith belief that you have not complied with these Terms of Use) without prior notice or liability.

Psychological Associates may, but is not obligated to, monitor or review (i) any areas of the Site where users transmit or post user content, including but not limited to areas where Services are available, and (ii) the substance of any user content.

To the maximum extent permitted by law, Psychological Associates will have no liability relating to user content arising under the laws of copyright, libel, privacy, obscenity, or otherwise.

User Access Information

Where use of the Site or access to certain Materials requires access information, you will be required to provide certain access information.

In accessing these Materials, including all Services and Materials available through it, you agree to:

  • Provide accurate, complete, and up-to-date information about yourself as required by the Site’s registration form.
  • Abide by the terms and conditions as outlined throughout the Terms of Use document, especially those in the Intellectual Property section.

Psychological Associates Privacy Policy

Your Registration Data and certain other information that you provide to us are subject to our Privacy Policy. For further information, please see our full Privacy Policy.

Disclaimer of Warranties

In using this Site and its Services, you expressly understand and agree that:

  • The Site and the Services contained on it are provided on an “as is” and “as available” basis and that use of the Site and Services is at your own risk.
  • Psychological Associates disclaims all warranties of any kind, whether by express or implied (including, but not limited to the implied warranties or merchantability) fitness for a particular purpose and non-infringement.
  • Psychological Associates makes no warranties regarding the accuracy, reliability, quality, or availability of service of any products, Materials, or Services made available on the Site.
  • Any damage to your computer or loss of data that results from the use of the Site or Services, or from the download of any material will be your sole responsibility and is done at your own discretion.
  • No advice or information obtained from the Site or its Services, whether written or oral, shall create any warranty not expressly stated.

Further, Psychological Associates makes no warranty or condition that:

  • The Services will meet your requirements
  • The Services will be uninterrupted, timely, secure or error-free
  • The results that may be obtained from the use of the Services will be accurate or reliable
  • The quality of any products, Services, information, or other material purchased or obtained by you through the Services will meet your expectations
  • Any errors in the software will be corrected.

Limitation of Liability

To the extent not prohibited by applicable law, Psychological Associates is not liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including, but not limited to: damages for loss of profits, revenue, goodwill, use, data, electronically transmitted orders or other economic advantage (even if Psychological Associates has been advised of the possibility of such damages), however caused and regardless of the theory of liability, whether in contract (including fundamental breach), tort (including negligence), or otherwise, arising out of or related to:

  • The use or inability to use the Services
  • The cost of procurement of substitute goods and Services purchased or obtained or messages received or transactions entered into though or from the Services
  • Unauthorized access to or alteration of your transmissions or data
  • Statements or conduct of any third party on the Services or Site
  • Any other matter relating to the Services, including content you may download, use, modify, or distribute from the Site.

You have the sole responsibility for adequate protection and backup of data and/or equipment used in connection with the Site and will not make a claim against Psychological Associates for lost data, re-run time, inaccurate output, work delays, or lost profits resulting from the use of content.

You agree to hold Psychological Associates harmless from, and you covenant not to take any legal action against Psychological Associates for, any claims based on using the Site, whether in contract (including fundamental breach), tort (including negligence), or otherwise, except where Psychological Associates is prevented by law from making such exclusions or limitations.

Links

The Services on this Site may provide links to other World Wide Web sites or resources. Because Psychological Associates has no control over such sites and resources, you acknowledge and agree that Psychological Associates is not responsible for the availability of such external sites or resources; and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Psychological Associates shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.