Melissa Joost
Operations Manager
Melissa Joost has worked at Psychological Associates since 2008.
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Latest Insights
Don’t Make This Mistake in a Challenging Workplace Conversation
This case example portrays a common error made in workplace communication. Can you spot what the mistake is, and the result? You’ll learn how to
Is Q4 Tough Enough?
Is Q4 Leadership Too Soft? People who’ve worked with our Dimensional Model of management behavior have either asked this question or heard others ask it:
How to Influence without Authority? Motivating a Lazy Peer
Have you ever worked with a colleague who was phoning it in? He’s disengaged and apathetic. You’re not his boss, so you have no authority
By Solving Your Direct Reports’ Problems, Are You Creating New Ones?
The Problem Isn’t the Problem “The problem is not the problem”, as Captain Jack Sparrow famously said in the Pirates of the Caribbean film series.