Succession Management Case Study

This succession management case study involves a health care services provider based in the midwest.  Psychological Associates has been consulting with this company for several decades as their talent management partner.  Work has focused on talent selection, leadership development, and succession planning at the senior level.

Challenge: How to Attract & Develop Leaders

During a period of expansion, this company knew it was important to grow in a strategic manner to stay in line with business goals. Specifically, its leaders needed to be responsive to clients–some of them very large–in a timely manner. This meant developing a system for attracting highly talented people who would be tracked and developed as future leaders. Our client wanted to determine any skill gaps among the executive team and provide the development/experience needed to remove barriers.  This would satisfy their corporate directive to create a robust succession management program.

Solution: Succession Management Process

Psychological Associates helped this client develop a talent management
process, which included:

  • Selecting talent on the senior level: customizing an assessment
    battery and administering 360º feedback, first on the senior
    level and then, several tiers below that.
  • Coaching senior executives one on one.
  • Developing collaborative skills through a custom, in-house
    version of our Leadership Through People Skills® workshop.
  • Certifying in-house trainers for Leadership workshops.
  • Developing and organizing succession planning in line with
    strategic goals.
  • Establishing for the senior team a team-building process, which
    was then introduced to executive teams at the next level
    down in the organization. 

Results: Smooth Leadership Transitions, Fortune 500 Status

As a result of our partnership, the senior team talent management has developed through three tiers of leadership. Our client has enjoyed smooth leadership transitions through several decades, while maintaining steady growth. This company has been very successful during our decades of partnership, including achieving Fortune 500 status.

Do you have any leadership development or succession management  challenges we can help you think through? We invite you to take our succession best practices survey. Or contact us. We hope we can make you our next successful succession management case study!

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