FAQs for Technical Assistance


  • Use only the navigation buttons (next page, previous page, etc.) within the measure. DO NOT use the browser “Back” button.
  • If you experience any technical problems, please try refreshing the page by pressing the F5 button on your keyboard. You may also close out of the assessment window; all of the answers on previous pages/assessments will be saved. If neither of these options corrects the problem, please click here (Insert link E).

You May Also Troubleshoot on Your Own to Check the Following Requirements

  • Most recent version of Flash Player installed
  • Most recent version of Adobe Reader installed
  • Popup Blockers disabled
  • Java (Active Scripting) enabled
  • JavaScript enabled
  • Cookies enabled
  • Secure Sockets Layer (SSL) encryption supported
  • Minimum of 512 MB RAM
  • Minimum GHz processor
  • Minimum 56 kbps Connection
  • Minimum Screen Resolution of 1024 x 728