Employee Selection Case Study

An internationally recognized retailer is the client for this employee selection case study. This client has a strong reputation in upscale department stores, and specializes in high-quality merchandise with an avant-garde style.

Problem: Employee Selection Issues

The client’s leadership knew maintaining a luxury reputation requires competent, flexible managers and leaders. Supervisor opinion mattered the most when hiring and promoting; however, many senior team members recognized the process was not as objective as it could be.

Another layer of complexity was the company had a unique culture compared to other retail companies in the same space. When hiring floor managers, candidates with great track records at other companies were having difficulty in their new environment. Decisions about promotions and leadership became even more difficult, as past performance was no longer predictive of future success.

Solution: Assessment Bolsters Selection Process

Our Psychological Associates team assessed all internal managers and directors. The data was collected for developing talent and understanding training needs. We generated a detailed report for each individual, combining an overall picture of the employee with in-depth analysis.

Psychological Associates also performed a more extensive executive assessment and HR evaluations for some employees. The data, made available to supervisors, is being used in talent conversations over the course of each individual’s career with the company. Along with the Q4 framework, this data makes for richer dialogue about candidates and helps focus development.

The company shifted to assessing and developing internal candidates who already understood the culture and expectations. Promoting internally ensured a better fit, especially when managing flexibility and adaptability.

Results: Hire Better People = Improved Business Results

  • Assessments were approximately 96% accurate in predicting who would be a good fit for leadership roles.
  • Business has improved. The company has become one of the most admired in the industry.
  • Psychological Associates’ unique Q4 Model gave the company a new language for selection and development. Both processes are now streamlined through enhancing communication and setting appropriate expectations.
  • Promoting more internally increased retention and morale. It also provided more of a career path.

If you’d like to discuss your selection process, please contact us. We’d love help make you our next successful employee selection case study!

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