The Q4 Model

Psychological Associates is the only talent management company that uses the Dimensional® Model of Behavior™. It was developed by our co-founders Drs. Robert E. Lefton and V.R. Buzzotta to organize objective, observable behavior into four quadrants.

Organizations can challenge their talent to grow and adapt by adopting optimal behavior patterns. We believe Q4 behavior combines a strong desire for accomplishment with a high regard for people to generate long-term business success.

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Global Manufacturing Company

The client is a large manufacturing company with 50,000+ employees.  They are headquartered in the Midwest, with operations around the world, and they have the second largest market share in their industry.

Problem

The client was experiencing high turnover from frontline engineers due to poor leadership. The most common explanation was dissatisfaction with managers. The client was promoting the best engineers to be engineering managers, regardless of leadership skills.

Solution

Psychological Associates used our flagship leadership program Leadership Through People Skills (LTPS) as the backbone of a customized, client-centric solution. We included many elements important to the client, such as their “Individual Development Plan” process, their management models, and communication plans.

The crown jewel of the program creation was the filming of customized videos. The sets were built to replicate the client’s global locations. Actors were hired to represent global demographics and dressed in the client’s brand attire.  The video scripts include the client’s scenarios and terminology.

PA built a network of facilitators to deliver the program on every inhabitable continent. We translated the materials and currently deliver the program in various languages. We also certified a handful of client representatives to deliver the program globally.

Results

  • Significant reduction in frontline engineer turnover.
  • By the end of 2017, 5,000 people will have completed the training, which is creating a Q4 culture throughout the organization.
  • A third-party study of the customized program found 95% of the knowledge and skill learned was transferred to the job in less than four weeks, with over 60% within just one week. When benchmarked against similar training programs, our program scores were better in all categories surveyed.
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