Leadership Through People Skills Book

Leadership Through People Skills Book

People Skills Book about Leadership

Many leaders are promoted because they have great technical ability, but they have had little training in leading people. As people climb the corporate ladder, they do less direct work themselves, and are expected to get more done through others. Yet many have never had people skills training or read a people skills book.  How do you get great results working with people?

Consider also that you likely have some challenging people to work with. Some know it all and don’t need your direction. Others have their heads down, don’t say much, and it’s hard to know what they think. Still others are very agreeable to your directives, but are they really bought in to what you’re saying, or are they not but don’t want to make waves?

The Leadership Through People Skills book by Dr. Robert Lefton & Dr. Vic Buzzotta teaches a practical approach to determine the type of behavior you are dealing with, and how to tailor a win-win strategy to get results for you, your colleagues, and your organization.  Among the skills you will learn:

  • How to size up the type of behavior you are dealing with.  The Dimensional Model of Behavior that Lefton & Buzzotta have come up with deals in observable behavior, not personality.  This makes it much more practical to use in the workplace.
  • How to spin up receptivity so the other person actively engages with you.  A common problem is that the other person is not receptive, so your words go in one ear and out the other. You’ll learn how to gauge receptivity and spin it up if it is low.
  • When and how to best present your views in a way that gets them heard and considered.
  • How to effectively handle differences in views.
  • How to handle different types of behavior differently.  You’ll learn what should be handled similarly with everyone, and when should your approach be tailored to different types of behavior.

Thousands of leaders have benefited from the behavioral science principals taught in our Leadership Through People Skills book and workshop, and reported significant success in applying them.  Here is a link to a review.

Below you’ll find the table of contents, the first chapter, and info in case you’d like to order our people skills book.

Table of Contents

Chapter 1   Leadership, People Skills, and You

Chapter 2  How You Manage Now

Chapter 3  Leadership Styles with Direct Reports

Chapter 4  Leadership Styles with Peers and Bosses

Chapter 5  The Behavior Mix

Chapter 6  What Difference Does it Make?

Chapter 7  Motivation

Chapter 8  Creating Receptivity to Your Ideas

Chapter 9  Probing

Chapter 10  Presentation Skills

Chapter 11  A Format for Q4 Interaction

Chapter 12  Coaching and Developing Direct Reports

Chapter 13  Q4 Strategies for Direct Reports

Chapter 14  Q4 Strategies for Peers and Bosses

Chapter 15  Teams and Teamwork

Chapter 16  Self Development

CHAPTER 1:  Leadership, People Skills, and You

Rather than think of this as a book merely to be read, think of it as a resource to be used in your role as a leader where you work. We hope you will start putting into practice the proven concepts we offer.

Simply stated, this book is intended to help you become a more productive leader through the use of people skills. To do that, let’s first define our terms.

A productive leader sees to it that people do their jobs with the skills and commitment needed to produce the best obtainable results at the lowest feasible outlay of money, time, and resources.

People skills is an umbrella term for four related sets of abilities:

  1. Sizing-up skills. Productive leadership requires the ability to a) observe what people do in work situations as objectively as you can, and b) figure out why they do it, so that you can make sense out of what you see. This, in turn, helps you interact effectively with other people by selecting the appropriate action from a whole range of actions you might take.
  2. Communication skills. Sizing up is only the beginning. Once you’ve diagnosed your own and other people’s behavior, you must devise a communication strategy for finding out what others think and for getting your own ideas across. This ability to exchange ideas is essential to productive problem-solving and decision-making, and both are necessary for productive leadership.
  1. Motivational skills. It takes more than communication to get people to work productively. It takes motivation — the creation of an environment in which people do what they’re capable of because they have a compelling reason to do so.Before they’ll put themselves into their work, people want the answer to the question, “What’s in it for me?” It will take your motivational skills to provide the incentive that makes it worthwhile for them to tap into their reserves of ability and energy.
  1. Adaptive skills. Productive leaders relate to people as unique individuals. They don’t deal with everyone in the same way. They vary their communication and motivation techniques to meet the variety of people’s needs. Therefore, the most effective leaders are creative. They shape their actions to fit the individuals for whom they’re intended.

So, along with the necessary technical skills (engineering, marketing, manufacturing, etc.) and administrative skills (planning, organizing, controlling, etc.), these are the people skills essential to productive leadership.

Understand that most leaders have already learned some fundamental people skills. We call this using our common sense. If leaders weren’t using common sense skills, they wouldn’t be able to carry out their assignments. We are not concerned with creating all new skills from scratch, but with building on these existing ones.

However, developing bettereople skills takes both understanding and the willingness to practice them. This book is designed both to enhance your understanding of how people skills work and provide the opportunity to practice them with judgment and insight. You’ll be able to use people skills in the right situations, at the right times, and in the right ways.

 360-Degree Leadership

One reason people skills are so important is that they help you work more productively with others at any level in your organization. With people skills, you can become a 360-degree leader.

Leadership, after all, isn’t always from the top down. The people you must work with to get things done aren’t always direct reports. They can also be the people for whom you work and your peers. To function productively, you must be able to take effective action at all levels. People skills can help. Let’s see how.

1. Leading your direct reports

With people skills, you can do a better job of developing, coaching, and motivating your direct reports. You can overcome many of the problems inherent in any top-down relationship — problems that arise whenever power is unevenly distributed.

Perhaps most important, people skills can help you do a better job managing all kinds of employees. You probably have to deal with people who run the gamut from pushy to timid, from systematic to sloppy, from cocky to insecure. Your job, of course, is to help each of them produce optimal results. You need a wide range of people skills that will work with any behavior in any circumstance.

2. Collaborating with your peers

With people skills, you can better coordinate your efforts with those of your fellow workers. Here again, what counts is versatility — the ability to work with all types of people, from the co-worker who is easy-going and cooperative to someone who is fiercely competitive and contentious.

Like your direct reports, your peers differ in their attitudes, ambitions, and work habits. To work productively with all your peers, you need people skills.

3. Working with your boss

Finally, people skills will help you do a better job of meshing your efforts with those of your boss. Whether he is a dogmatist who knows all the answers, a loner who keeps people at arm’s length, a “nice guy” who refuses to take charge, or some other variety of boss, you’ll find it easier to deal with him if you use people skills. Like everyone else, bosses can be managed if you know how.

The Importance of People Skills

The importance of people skills becomes crystal clear when you consider two facts:

  1. According to estimates, typical managers spend 70 to 80 percent of their working time in one-to-one interactions. This time is expended among direct reports, peers, or bosses. Although teamwork is growing in importance, only one-fourth of their time is spent working in groups of more than two or by themselves.
  1. Our own extensive research and data from other sources reveal that many of the managers passed over for promotions are rejected primarily because they cannot handle people. It’s their style — how they do something, rather than what they do.

These managers often have excellent technical and administrative skills. However, they lack the ability to size up, communicate, motivate, and adapt. Thus, the lack of people skills accounts for much of the disappointment and frustration that many would-be leaders experience in their careers. 

What’s in It for You?

In light of this information, we can specify several reasons why you will profit from reading this book.

  1. Achievement of objectives. Most important, people skills should help you attain your business objectives — the goals your organization expects you to reach. People skills make it easier to do what you’re paid to do.
  1. Tangible returns. If a lack of people skills is disqualifying other leaders from promotions, then mastery of these skills could help you get ahead in your organization, or at least help you reap tangible rewards. We’re not suggesting that people skills are all it takes to get ahead. We’re saying that better people skills, when added to solid technical and administrative abilities, frequently make the difference between standing still and moving forward.

     3. Personal satisfaction. Whether or not you’re strongly interested in tangible rewards, people skills can provide a large measure of personal gratification. For example:

  • The ability to work productively with a variety of people in many situations will make you more confident and secure in your present job and less vulnerable to unforeseen and unpredictable events.
  • Improved people skills will make your working relationships smoother and more satisfying.
  • Improved people skills can increase your influence in the organization and lead to more important leadership roles.
  1. Personal productivity. Finally, improved people skills make it easier to do your job. Disputes, frustrations, misunderstandings, confusion — you can lessen all of these by using the skills described in this book.

Concepts That Are Tested and Proven

Because we are making some impressive-sounding claims, you may be skeptical. What evidence proves that people skills can do the things we say?

We know that people skills work because we have seen them produce better results for literally thousands of managers and leaders in hundreds of companies. You see, we are with Psychological Associates, a training organization that has developed and conducted training programs to help leaders master people skills to improve productivity since the 1960s.

The concepts and people skills incorporated in our leadership programs are based on the work of a broad spectrum of highly respected psychologists, communication specialists, management experts, and behavioral scientists. They collectively spent many years researching and applying these tested common-sense principles. In fact, by the time we began, a large body of research and empirical evidence had proved that the skills described in this book actually work.

Our development program with people skills has found wide acceptance among organizations of many kinds, not only in the United States, but also in a number of other countries in the Americas, Western Europe, Africa, and the Pacific Rim. They all wanted to improve productivity.

Every one of the thousands of leadership seminars our organization has conducted teaches the ideas and skills in this book. When put to the test back on the job, this training has been responsible for tangible business results. The organizations for which these leaders work have been the crucible in which the people skills proved themselves.

Thus, the evidence that the concepts in this book actually work comes from both the scientific community and our own experience in teaching and seeing them put to use in the real world of work. 

A Common Objection

Even with this kind of endorsement, some managers understandably still have doubts about the usefulness of applying people skills in their own particular work situations. They believe the way people are treated is determined by their organization, not by the individual leader. Therefore, it’s pointless to learn people skills when the organization discourages or inhibits their use. This is a fairly common concern.

Here is why we believe this misgiving is worth re-examining:

  • Point 1. Although many organizations are specific about the results they want, they are often not nearly as specific about the methods leaders can use to get these results. Obviously, they want their people to behave in a manner that is ethical, legal, and consistent with their corporate image. However, results are their number-one concern. They want to increase productivity.
  • Point 2. If people skills can help a leader get better results, why not give them a try? You might find them to be a fully acceptable means of reaching the goal of increased productivity.
  • Point 3. In most organizations, leaders have considerable leeway in handling people. In most interactions, they are not restricted to acting in only one way with the people around them. If people skills can help you achieve the goals for which you are responsible, it’s hard to imagine your organization would find fault with that!
  • Point 4. Why would any organization object to the use of people skills when they contribute to better results?

It’s Up to You

Ultimately, then, whether you try to improve your people skills is up to you. In most of your own one-to-one interactions, you are free to size up the other person’s behavior, to communicate and motivate in a scientifically sound way, and to adapt your behavior to the other person’s needs. You probably have more freedom to practice people skills in the way you want than to do almost anything else.

Moreover, as you read further, you’ll probably find the people skills we recommend that you try will meet your own test of common sense. Whether you exercise this tested common sense is up to you.

A Final Question

This brings us to a final and very important question: Can people skills be learned?

The question sometimes takes this form: Aren’t people skills something that some people just naturally have and others lack?  Although people vary widely in their “genetic temperament,” no person is born with more people skills than another. Instead, plenty of people have learned and mastered them in the same way they master other skills — by learning the principles on which they’re based, by practicing the skills diligently, and by getting sound feedback to make them work even better.

As this book will demonstrate, there’s nothing mysterious about people skills. As we said, they are just plain common sense that have been tested for validity. These skills shouldn’t be confused with such vague, elusive qualities as “charm,” “personality,” or “charisma.” People skills are techniques. They are ways of doing things. As such, they can be learned.

If this book has an optimistic premise, it’s this: Even though learning new skills is never easy, leaders are not locked into their present mode of behavior. People can learn to size up behavior, to communicate, and to motivate, and thereby to work more effectively with others as unique individuals. 

A Look Ahead

With this introduction, we’re ready to get more specific. In the next chapter, we’ll look at ways you can evaluate your present leadership behavior. That will lay a foundation for determining how you can become an even more productive leader.

Ordering

You can find Leadership Through People Skills on Amazon and other book sites. If you would like to purchase our books in bulk, please contact us.

 

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Wistia is a video content visualization service provided by Wistia, Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows q4solutions.com to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Gravatar (Automattic Inc.)

Gravatar is an image visualization service provided by Automattic Inc. that allows q4solutions.com to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter’s email address or parts of it may be sent to Gravatar – even if the commenter has not signed up for that service.

Personal Data processed: email address; Usage Data.

Place of processing: United States – Privacy Policy.

Payment processing services enable q4solutions.com to process payments by credit card, bank transfer or other means. To ensure greater security, q4solutions.com shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: Malta – Privacy Policy – Opt Out.

Crazy Egg (Crazyegg)

Crazy Egg is a heat mapping service provided by Crazy Egg, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

This type of service has the purpose of hosting Data and files that enable q4solutions.com to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of q4solutions.com. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

iubenda Consent Solution (iubenda srl)

iubenda Consent Solution is a service that facilitates the collection and management of proofs of consent provided by iubenda srl.

Personal Data processed: Data communicated while using the service.

Place of processing: Italy – Privacy Policy.

Amazon Web Services (AWS) (Amazon Web Services, Inc.)

Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows interaction with social networks or other external platforms directly from the pages of q4solutions.com.
The interaction and information obtained through q4solutions.com are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on q4solutions.com isn’t being connected back to the User’s profile.

LinkedIn button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

YouTube button and social widgets (Google Inc.)

The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google Inc.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

ShareThis (Sharethis Inc.)

ShareThis is a service provided by ShareThis Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of q4solutions.com.
Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

Geolocation (q4solutions.com)

Q4solutions.com may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by q4solutions.com.

Personal Data processed: geographic position.

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

HubSpot Email (HubSpot, Inc.)

HubSpot Email is an email address management and message sending service provided by HubSpot, Inc.

Personal Data processed: email address; Usage Data.

Place of processing: United States – Privacy Policy.

ZOHO Campaigns (Zoho Corporation Pvt. Ltd.)

ZOHO Campaigns is an email address management and message sending service provided by Zoho Corporation Pvt. Ltd.

Personal Data processed: email address.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Mailchimp (The Rocket Science Group, LLC.)

Mailchimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Personal Data processed: address; company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.

Instapage (Instapage, Inc.)

Instapage is a landing page management service provided by Instapage, Inc., that allows q4solutions.com to collect the email addresses of Users interested in its service.
Instapage allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.

Personal Data processed: Cookies; email address; Usage Data.

Place of processing: United States – Privacy Policy.

This type of service allows q4solutions.com to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

ZOHO CRM Email (Zoho Corporation Pvt. Ltd.)

ZOHO CRM Email is a support and contact request management service provided by Zoho Corporation Pvt. Ltd.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows q4solutions.com and its partners to inform, optimize and serve advertising based on past use of q4solutions.com by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

AdRoll (AdRoll, Inc.)

AdRoll is an advertising service provided by AdRoll, Inc.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Remarketing with Google Analytics (Google LLC)

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of q4solutions.com with the Facebook advertising network.

Personal Data processed: Cookies; email address.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of q4solutions.com with the Facebook advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of q4solutions.com with the Twitter advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Twitter Tailored Audiences (Twitter, Inc.)

Twitter Tailored Audiences is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of q4solutions.com with the Twitter advertising network.

Personal Data processed: Cookies; email address.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

LinkedIn Website Retargeting (LinkedIn Corporation)

LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of q4solutions.com with the LinkedIn advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of q4solutions.com with the Google Ads advertising network and the DoubleClick Cookie. 

Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

This type of service analyzes the traffic of q4solutions.com, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

Akismet (Automattic Inc.)

Akismet is a SPAM protection service provided by Automattic Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

This type of service helps the Owner to manage the tags or scripts needed on q4solutions.com in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to q4solutions.com, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving q4solutions.com.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on q4solutions.com.

HubSpot CRM (HubSpot, Inc.)

HubSpot CRM is a User database management service provided by HubSpot, Inc.

Personal Data processed: email address; phone number; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

HubSpot Lead Management (HubSpot, Inc.)

HubSpot Lead Management is a User database management service provided by HubSpot, Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

ZOHO CRM (Zoho Corporation Pvt. Ltd.)

ZOHO CRM is a User database management service provided by Zoho Corporation Pvt. Ltd.

Personal Data processed: email address; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

Q4solutions.com uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of q4solutions.com or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, q4solutions.com may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, q4solutions.com and any third-party services may collect files that record interaction with q4solutions.com (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Q4solutions.com does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within q4solutions.com and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through q4solutions.com (or third-party services employed in q4solutions.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use q4solutions.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using q4solutions.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of q4solutions.com. The Data Controller, unless otherwise specified, is the Owner of q4solutions.com.

q4solutions.com (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by q4solutions.com as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to q4solutions.com, if not stated otherwise within this document.

Latest update: July 27, 2020

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

Terms of Use

Terms of Use

Acceptance of Terms

This Web site (“Site”) has been created and is supported by Psychological Associates. The content and services, including third party services, provided through this site are available for your use subject to the terms and conditions set out in this document.

By accessing or using the Site in any way, including, without limitation, use of any of the Services, downloading of any Materials, or merely browsing the Site, you agree to and are bound by these Terms of Use.

Psychological Associates reserves the right to change these Terms of Use and other guidelines or rules posted on the Site from time to time at its sole discretion without prior notification to users.

Intellectual Property

The Materials and Services on this Site are protected by copyright, trademark, patent, and/or other intellectual property laws; and any unauthorized use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly implied in these Terms of Use, Psychological Associates does not grant any express rights to use the Materials and/or Services. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its Materials, its Services, or their selection and arrangement, except as expressly authorized in these Terms of Use. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.

User Conduct

In using the Site, including all Services and Materials available through it, you agree:

  • Not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any affiliated or linked Web sites
  • Not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files
  • Not to create a false identity
  • Not to use or attempt to use another’s account, password, Service, or system without express authorization from Psychological Associates
  • Not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law.

You are responsible for maintaining the confidentiality of your account and for all activities carried out using your account information. You agree to notify Psychological Associates immediately of any unauthorized activity using your account information, or if you suspect that the confidentiality of your account information has been compromised.

Managing Content and Communications

Although it is not our intention to do so, Psychological Associates reserves the right, at its sole discretion, to delete or remove user content from the Site and to restrict, suspend, or terminate your access to all or parts of this Site, at any time (including, without limitation, our good faith belief that you have not complied with these Terms of Use) without prior notice or liability.

Psychological Associates may, but is not obligated to, monitor or review (i) any areas of the Site where users transmit or post user content, including but not limited to areas where Services are available, and (ii) the substance of any user content.

To the maximum extent permitted by law, Psychological Associates will have no liability relating to user content arising under the laws of copyright, libel, privacy, obscenity, or otherwise.

User Access Information

Where use of the Site or access to certain Materials requires access information, you will be required to provide certain access information.

In accessing these Materials, including all Services and Materials available through it, you agree to:

  • Provide accurate, complete, and up-to-date information about yourself as required by the Site’s registration form.
  • Abide by the terms and conditions as outlined throughout the Terms of Use document, especially those in the Intellectual Property section.

Psychological Associates Privacy Policy

Your Registration Data and certain other information that you provide to us are subject to our Privacy Policy. For further information, please see our full Privacy Policy.

Disclaimer of Warranties

In using this Site and its Services, you expressly understand and agree that:

  • The Site and the Services contained on it are provided on an “as is” and “as available” basis and that use of the Site and Services is at your own risk.
  • Psychological Associates disclaims all warranties of any kind, whether by express or implied (including, but not limited to the implied warranties or merchantability) fitness for a particular purpose and non-infringement.
  • Psychological Associates makes no warranties regarding the accuracy, reliability, quality, or availability of service of any products, Materials, or Services made available on the Site.
  • Any damage to your computer or loss of data that results from the use of the Site or Services, or from the download of any material will be your sole responsibility and is done at your own discretion.
  • No advice or information obtained from the Site or its Services, whether written or oral, shall create any warranty not expressly stated.

Further, Psychological Associates makes no warranty or condition that:

  • The Services will meet your requirements
  • The Services will be uninterrupted, timely, secure or error-free
  • The results that may be obtained from the use of the Services will be accurate or reliable
  • The quality of any products, Services, information, or other material purchased or obtained by you through the Services will meet your expectations
  • Any errors in the software will be corrected.

Limitation of Liability

To the extent not prohibited by applicable law, Psychological Associates is not liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including, but not limited to: damages for loss of profits, revenue, goodwill, use, data, electronically transmitted orders or other economic advantage (even if Psychological Associates has been advised of the possibility of such damages), however caused and regardless of the theory of liability, whether in contract (including fundamental breach), tort (including negligence), or otherwise, arising out of or related to:

  • The use or inability to use the Services
  • The cost of procurement of substitute goods and Services purchased or obtained or messages received or transactions entered into though or from the Services
  • Unauthorized access to or alteration of your transmissions or data
  • Statements or conduct of any third party on the Services or Site
  • Any other matter relating to the Services, including content you may download, use, modify, or distribute from the Site.

You have the sole responsibility for adequate protection and backup of data and/or equipment used in connection with the Site and will not make a claim against Psychological Associates for lost data, re-run time, inaccurate output, work delays, or lost profits resulting from the use of content.

You agree to hold Psychological Associates harmless from, and you covenant not to take any legal action against Psychological Associates for, any claims based on using the Site, whether in contract (including fundamental breach), tort (including negligence), or otherwise, except where Psychological Associates is prevented by law from making such exclusions or limitations.

Links

The Services on this Site may provide links to other World Wide Web sites or resources. Because Psychological Associates has no control over such sites and resources, you acknowledge and agree that Psychological Associates is not responsible for the availability of such external sites or resources; and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Psychological Associates shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.