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Turning alienated employees into
committed employees isn't easy. However, managers can make the job easier if they
know something about themselves and what they may be doing to create alienation
in their direct reports.
Psychological Associates has developed models — systematic descriptions
— of human behavior. One of these, the Dimensional® ® Model of Managerial
Behavior, casts a searching light on some of the things managers do that alienate
direct reports. (See Figure 1)
What effect do these patterns of management have on alienation?
We'll begin with Q1
A manager who's autocratic and manipulative (behavior that the Dimensional®
Model of Managerial Behavior labels as Q1) is almost sure to breed alienation
in some direct reports.
Autocracy and Alienation
Alienated workers feel that they don't count for very much. This feeling is
reinforced, or perhaps even engendered, by autocratic managers who constantly
put down their direct reports.
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In effect, they say, "I'm
paid to think. You're paid to do what I tell you. When I want your opinion, I'll
ask for it. Until then, don't give me any back talk."
Even if they don't actually say this — and most autocratic managers aren't
this blatant — they imply it by their actions. Their refusal to delegate
serious responsibility, their insistence on keeping an eye on their people, their
arbitrary decisions, lack of interest in direct reports' ideas, and dogmatic insistence
that things be done "my way" — all imply distrust and disdain.
Of course, not every employee is "turned off" by autocratic management.
Some people, in fact, find "Big Brother" tactics reassuring; they take
comfort in not having to think. However, unfortunately for the organization, employees
who have the most to contribute are the most likely to be put off by overbearing
authoritarianism. Their first reaction is likely to be frustration, which is followed
by resentment and then, perhaps, activism. The intelligence, ingenuity, and inventiveness
that should be turned to the company's advantage end up being used against it.
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