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You probably have never taken a
personal inventory of all the information about human behavior you have amassed
in your lifetime. If you were to do so, you might be surprised by how much you
know about people.
All of the assumptions in our Common Sense Quiz may seem fairly elementary.
Actually, each statement is based upon a well-tested psychological principle,
like Maslow’s hierarchy of needs, the Yerkes-Dodson law, psychology’s
law of effect, the Hawthorne effect, Herzberg’s two-factor theory, and even
a few well-tested hypotheses of our own. But, don’t let the names intimidate
you. These are simple, verifiable ideas — the kind of assumptions you make
every day about the people you supervise.
Each of these concepts is an example of what we call TESTED COMMON
SENSE, assumptions made about human nature that have been empirically
verified through psychological research or through actual application in the “real
world” of the workplace.
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Unfortunately, many leaders underestimate
the effectiveness of common sense as they face the host of threatening issues
in today’s business environment. Instead, many grasp at “the next
big idea,” some new formula for success that seems more contemporary or
novel. More often than not, though, these management fads and gimmicks quickly
pass from the scene after being in vogue only briefly. But, common sense is more
permanent, and will help you deal with people issues today, tomorrow, next year
. . . no matter what changes lie ahead.
We encourage you to trust your common sense and pay heed to it when making
leadership decisions. Most of what you know about human behavior comes from the
“basic psychology” that you have assimilated through your experiences
in life. As a leader, your common sense can help you make sound judgments about
the likely impact of your decisions and actions, as well as help you anticipate
how others will react to them.
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