Communication

Communicating effectively consists of more than using the correct words. It also consists of using the correct process. The correct process permits people to talk with other people rather than at them. The result is true dialogue.

Three vitally important skills — ensuring receptivity, probing, and presenting — are essential to achieving true dialogue. These skills are supported by the knowledge and understanding provided by the Dimensional^® Model.

Ensuring Receptivity

Receptivity is important to effective communication because when ideas are presented to a person with low receptivity, it's possible that the ideas will not be heard. When the same ideas are presented to a person with high receptivity, the probability of gaining understanding and commitment increases dramatically.

A person who can be classified as having Q4 behavior usually will show high receptivity. People classified as having Q1, Q2, or Q3 behavior usually tend to have low receptivity.

Dimensional Training^® teaches techniques designed to change low receptivity to high receptivity.

Probing

"Probes" — questions, statements, or actions that are designed to discover what a person knows, thinks, or feels — represent an especially effective means to ensure high receptivity. Dimensional Training^® teaches eight different probes designed to gain receptivity, understanding, and commitment.

Presenting

The most effective communication is presented by a person with Q4 behavior to a person with Q4 behavior.